FAQ

1. What products do you sell?

URBANCART24 offers quality products at affordable prices. Full details are available on each product page.

2. How do I place an order?

Add products to your cart and complete checkout by following the on-screen steps.

3. Will I receive order confirmation?

Yes, you’ll receive confirmation via SMS or email after placing your order.

4. What payment methods do you accept?

We accept secure online payments supported by Shopify, including cards, UPI, wallets, and other available options.

5. Do you offer Cash on Delivery (COD)?

Yes, COD is available on selected products and locations.

COD Rules:

  • COD availability depends on your address and product

  • Orders may be confirmed via call or WhatsApp

  • Repeated COD order cancellations may lead to COD being disabled

6. How long does shipping take?

  • Order processing: 1–3 business days

  • Delivery time: 5–10 business days, depending on location

7. How can I track my order?

You’ll receive a tracking link via SMS or email once your order is shipped.

8. What is your return timeline?

Return requests must be raised within 7 days of delivery.

9. What if I receive a damaged or wrong product?

Please contact us within 24–48 hours of delivery with clear photos or videos for quick resolution.

10. Do you offer WhatsApp support?

Yes! 📱
You can contact us on WhatsApp for order support and queries.
WhatsApp Number: [Your WhatsApp Number]
Support Hours: 10 AM – 6 PM (Mon–Sat)

🔄 Refund & Return Policy – URBANCART24

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At URBANCART24, customer satisfaction is important to us.

Returns

  • Returns are accepted within 7 days of delivery

  • Products must be unused, in original condition, and with original packaging

  • Items damaged due to misuse are not eligible for return

Damaged / Wrong Products

If you receive a damaged, defective, or wrong item:

  • Contact us within 24–48 hours of delivery

  • Share clear photos/videos as proof

Refunds

  • Once the return is approved and received, refunds will be processed within 5–7 business days

  • Refunds will be issued to the original payment method

  • COD orders will be refunded via bank transfer or UPI

Non-Returnable Items

Certain items like personal care products, innerwear, or customized products may not be eligible for return.

For any return or refund request, contact us at:
Email: [your email]
WhatsApp: [your WhatsApp number]

📜 Terms of Service – URBANCART24

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By accessing or purchasing from URBANCART24, you agree to the following terms:

1. General

URBANCART24 reserves the right to update or change these terms at any time without prior notice.

2. Product Information

We make every effort to display product details accurately. However, slight variations in color or appearance may occur.

3. Pricing & Payments

All prices are listed in applicable currency and are subject to change without notice. Payments are processed securely through Shopify.

4. Order Acceptance

We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspicious activity.

5. Shipping

Delivery timelines are estimates and may vary due to external factors beyond our control.

6. Returns & Refunds

All returns and refunds are governed by our Refund & Return Policy.

7. User Conduct

You agree not to use our website for any unlawful or abusive activities.

8. Limitation of Liability

URBANCART24 is not liable for indirect or incidental damages arising from the use of our services.

9. Contact Information

For questions regarding these terms, contact:
Store Name: URBANCART24
Email: [your email]